Shipping policy

Shipping Policy

Thank you for choosing Acorn Cub. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so your little ones can begin their open-ended play adventures without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible wooden toys, balance boards, stacking blocks, and organic nursery essentials delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each wooden play set and balance board undergoes smooth-sanding edge inspections, natural oil/beeswax finish audits, piece count verifications, and moisture-barrier packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for solid timber cartons.

4. Moisture-Protected Packaging & Order Tracking

To safeguard natural timber grains from coastal humidity, transit scuffs, and impact, all Acorn Cub products are sealed in breathable protective wraps with molded corner buffers inside reinforced corrugated master cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Acorn Cub is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.